Guarantee & Warranty
We guarantee you will be completely satisfied with your skis. We are committed to each person’s unique ski experience and making that experience the best possible. If you are not satisfied, contact us and we will make it right. It’s that simple.
Two Year Limited Warranty
Folsom Custom Skis are warranted for two years from date of shipment against manufacturer defects. This warranty applies only to the original purchaser and is not transferable to any other person. If you think your Folsom Custom is defective, e-mail Folsom Customs at firstname.lastname@example.org and describe the problem (a picture of the damaged area is encouraged). Shipping instructions and a return authorization number will be e-mailed to you. Upon receipt of the ski(s), Folsom Customs will inspect and determine if a manufacturing defect occurred. Folsom Customs may repair, replace entirely, provide a discounted replacement, or send back the ski depending on this assessment. Any ski that is repaired under the original warranty shall only be covered for the remainder of the original warranty. If you receive a replacement ski(s), that ski(s) comes with a full two year warranty and a new receipt. Below are examples of damage not covered by (but not limited to) this warranty:
Damage from normal wear and tear
Damage from misuse, abuse, or neglect
Damage caused by impact with any surface or object other than snow (rocks, trees, stumps, rails, etc…)
Peeling, chipping, scratching, or any indentations in topsheet due to impact with any surface or object other than snow
Damage caused by improper mounting or adjustment of the bindings, including binding mountings pulling out of the ski due to excessive DIN setting
Base damage due to impact with any surface or object other than snow
Graphic fading or discoloring due to improper storage and use
Any and all claims for consequential or incidental damages
Folsom Custom Skis reserves the right to make any changes to this warranty without prior notice.