FAQ

Why should I invest in custom skis?

Custom skis are an investment. They require more time from you, the customer. They also require more of our time to build and that is why they cost more. However, like many things in life, you will see the difference in the extra time spent. If you want to talk to a salesman, go to your local ski shop and buy a stock ski. If you want talk with an engineer about your perfect ski, then talk to us. You won’t regret it.

Why are the ski shapes fixed? Are these really custom?

We believe that by fixing our shapes we can offer you the best performing skis. There are many variables that go into making a great ski and certain parameters that determine a basis for performance. We do not like to “test” shape designs on our customers. Each ski is uniquely built to you, but it is built from our extensive testing of a shape and the multiple flex patterns that work for each shape and each individual person. When we fit a ski to you, we are matching you to a tested shape and flex pattern. We then further tailor the composite construction to achieve the performance required for each rider, making it a ski that is 100% precisely tailored to you. For example, if you were buying a custom bike, there are certain angles and geometries that lend themselves to race performance and others that are more suited to long distance touring. These parameters do not change, but what does change is fitting each person to these parameters.  That is what we do, fit you to a shape.

How long will it take to receive my skis?

You will get an ETD (estimated time of delivery) with your design proposal before you pay in full. We only make a limited quantity each year and each ski is built in the order we receive payment. Most skis will take about 3 weeks to complete after payment is received. However, sometimes it will be longer depending on our current order volume. We do not rush production or cut corners and you’ll be glad we don’t. What we can guarantee is that we will build your ski within the time frame we tell you. If we are late in delivering a ski, you will get a discount off the price of that ski.

Can I see the factory?

Yes, you can stop by for a look at our shop. We won’t be running official tours, but we love to show people what we do.

What’s your warranty?

All Folsom Customs have a two- year warranty. Bottom line, if you have a problem with your Folsom Custom, we will fix it. Click here to read what the lawyers made us say.

What is your guarantee?

We guarantee you will be completely satisfied with your skis. We are committed to each person’s unique ski experience and making that experience the best possible. If you are not satisfied, contact us and we will make it right.